Carmax winston salem hours update#
Carmax winston salem hours code#

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Carmax winston salem hours code#

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policiesĬarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.Requires walking or standing for extended periods of time.Combination of both office and outdoor environment may include working at times in noisy and/or inclement weather conditions.Stay current in CarMax provided training in all areas of the Service process.Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.Perform multiple duties in a high-energy, fast-paced working environment.Successfully work with associates in other departments within the store.Intermediate computer skills, including spreadsheet knowledge.Read, interpret and transcribe data in order to maintain accurate records.Meet or exceed CarMax guidelines for customer satisfaction.Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.Demonstrate exceptional telephone etiquette and active listening skills.Demonstrate exceptional interpersonal, communication, and customer service skills.Ensure all customer concerns are addressed and resolved in a timely manner.Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate.Collects service payments and manages cash including receiving and counting money.Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing.Consult with customers regarding needed repairs.Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.Create repair orders, and route work to technicians or mechanical associates.

Carmax winston salem hours update#

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).Accurately interview and document customer concerns.Assist Service/Customer Operators with incoming service calls when needed.Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. 7278 - Winston-Salem - 1580 Hanes Mall Blvd, Winston Salem, North Carolina, 27103